Chat Add-on

About Add-on

The SpurtCommerce Chat Plugin facilitates real-time communication between customers and store administrators or support teams. This plugin enhances customer engagement by providing instant assistance, answering queries, and resolving issues, leading to improved customer satisfaction and increased sales.

Features:

• Real-Time Chat Support: Enable live chat functionality on your store, allowing customers to connect instantly with support staff for immediate assistance.

• Customizable Chat Widget: Personalize the chat interface to match your store's branding, ensuring a seamless customer experience.

• Chat History Management: Access and manage past chat interactions to provide context in ongoing conversations and improve customer service.

• Offline Messaging: Allow customers to leave messages when support is unavailable, ensuring they receive assistance when the team is back online.

• Integration with CRM Tools: Seamlessly integrate with existing customer relationship management systems for enhanced tracking and management of customer interactions.

Frontend Setup - Seller Panel:

Follow these steps to set up the front end for the Chat addon in Spurtcommerce Seller Panel.

Step 1: Install the Addon:

Locate the Spurtcommerce addon package, typically named seller.addOns.zip.

Extract the zip file and copy the chat folder into the addOns folder in your project.

projectFolder -> addOns

After this step, the structure should look like:

projectFolder -> addOns -> chat

Once completed, proceed to update the configuration.

Step 2: Update the Configuration

After installing the addon, update the add-ons.constant.ts file to include the necessary plugins:

// ----------------------Chat--------------------------
import * as chat from './chat/chat-constant'
// components paths
export const chatConversationComponents = chat.componentLists;
// route paths
export const chatConversationComponentRoutes = chat.routePath;

export const chatAction = chat.addonAction;

If you wish to uninstall or remove the Chat addon, replace the component paths and route paths with an empty array.

// ----------------------Chat--------------------------
import * as chat from './chat/chat-constant'
// components paths
export const chatConversationComponents = [];
// route paths
export const chatConversationComponentRoutes = [];

export const chatAction = [];

Step 3: Run the Application:

To run the application with the integrated Chat addon, use the following command:

$ npm run large-serve

After executing this command, the addon will be available on Spurtcommerce on the designated page.

Step 4: Build the Application

Finally, to prepare the application for deployment, run the build command:

$ npm run large-build

The latest build files will then be ready to deploy to the server.

Frontend Setup – Admin Panel:

Follow these steps to set up the front end for the Chat addon in Spurtcommerce Admin Panel.

Step 1: Install the Addon:

Locate the Spurtcommerce addon package, typically named admin.addOns.zip.

Extract the zip file and copy the Chat folder into the addOns folder in your project.

projectFolder -> addOns

After this step, the structure should look like:

projectFolder -> addOns ->Settings-> Chat

Once completed, proceed to update the configuration.

Step 2: Update the Configuration

After installing the addon, update the add-ons.constant.ts file to include the necessary plugins:

// ----------------------Chat--------------------------
import * as chat from './chat/chatconversation/chat-constant'
// components paths
export const chatConversationComponents = chat.componentLists;
// route paths
export const chatConversationComponentRoutes = chat.routePath;

If you wish to uninstall or remove the Chat addon, replace the component paths and route paths with an empty array.

// ----------------------Chat--------------------------
import * as chat from './chat/chatconversation/chat-constant'
// components paths
export const chatConversationComponents = [];
// route paths
export const chatConversationComponentRoutes = [];

Step 3: Run the Application:

To run the application with the integrated Chat addon, use the following command:

$ npm run large-serve

After executing this command, the addon will be available on Spurtcommerce on the designated page.

Step 4: Build the Application

Finally, to prepare the application for deployment, run the build command:

$ npm run large-build

The latest build files will then be ready to deploy to the server.