Support

Get Vendor Support Ticket Categories

get

This API retrieves a list of vendor support ticket categories based on the provided query parameters.

Query parameters

limitintegerOptional

Limit number of records.

offsetintegerOptional

Pagination offset.

keywordstringOptional

Search keyword.

parentCategoryIdstringOptional

Filter by parent category ID.

statusstringOptional

Filter by status.

Header parameters

AuthorizationstringRequired

Bearer token is required.

Responses

200

Successful response with category list

application/json

500

Server error

application/json

get

HTTPcURLJavaScriptPython

GET /backend/api/vendor-support-ticket/ticket-category HTTP/1.1
Host: 139.59.67.17
Authorization: text
Accept: */*

{
  "status": "1",
  "message": "Success",
  "data": [
    {
      "createdBy": "admin",
      "createdDate": "2025-04-21T12:00:00Z",
      "modifiedBy": "admin",
      "modifiedDate": "2025-04-21T12:00:00Z",
      "id": "1",
      "categoryName": "Technical",
      "parentCategoryId": "0",
      "isActive": true,
      "isDelete": false
    }
  ]
}

Get Vendor Support Tickets

get

Retrieves a list of vendor support tickets based on query parameters.

Query parameters

limitintegerOptional

Limit the number of results.

offsetintegerOptional

Number of items to skip.

keywordstringOptional

Keyword to search tickets.

countintegerOptional

Flag to return only the count of tickets.

Header parameters

AuthorizationstringRequired

Bearer token for authentication.

Responses

200

Successfully retrieved vendor support tickets

application/json

500

Failed to retrieve vendor support ticket

application/json

get

HTTPcURLJavaScriptPython

GET /backend/api/vendor-support-ticket HTTP/1.1
Host: 139.59.67.17
Authorization: text
Accept: */*

{
  "status": "text",
  "message": "text",
  "data": {
    "categoryId": 1,
    "subCategoryId": 1,
    "refId": "text",
    "subject": "text",
    "description": "text",
    "status": "text",
    "userId": 1,
    "userType": "text",
    "createdDate": "2025-06-01T00:53:23.316Z",
    "id": 1
  }
}

Create Vendor Support Ticket

post

Allows vendors to create a support ticket with optional attachments.

Header parameters

AuthorizationstringRequired

Bearer token is required.

Body

categoryIdintegerRequired

subCategoryIdintegerRequired

ticketIdinteger | nullableOptional

subjectstringRequired

descriptionstringRequired

messagestringRequired

Responses

200

Vendor support ticket created successfully

application/json

500

Failed to create vendor support ticket

application/json

post

HTTPcURLJavaScriptPython

POST /backend/api/vendor-support-ticket HTTP/1.1
Host: 139.59.67.17
Authorization: text
Content-Type: application/json
Accept: */*
Content-Length: 268

{
  "categoryId": 1,
  "subCategoryId": 2,
  "ticketId": 123,
  "subject": "Issue with product delivery",
  "description": "The product was not delivered on time.",
  "message": "Please assist as soon as possible.",
  "attachments": [
    {
      "fileName": "invoice.pdf",
      "filePath": "/uploads/invoice.pdf"
    }
  ]
}

{
  "status": "text",
  "message": "text",
  "data": {
    "ticketId": 1,
    "categoryId": 1,
    "subCategoryId": 1,
    "subject": "text",
    "description": "text",
    "message": "text",
    "attachments": [
      {
        "fileName": "text",
        "filePath": "text"
      }
    ]
  }
}

Get Vendor Support Ticket Details

get

Retrieves the details of a specific vendor support ticket by ID.

Path parameters

idintegerRequired

The ID of the vendor support ticket.

Header parameters

AuthorizationstringRequired

Bearer token for authentication.

Responses

200

Successfully retrieved ticket details

application/json

500

Failed to retrieve ticket details

application/json

get

HTTPcURLJavaScriptPython

GET /backend/api/vendor-support-ticket/{id} HTTP/1.1
Host: 139.59.67.17
Authorization: text
Accept: */*

{
  "status": "text",
  "message": "text",
  "data": {
    "createdBy": "text",
    "createdDate": "2025-06-01T00:53:23.316Z",
    "modifiedBy": "text",
    "modifiedDate": "2025-06-01T00:53:23.316Z",
    "id": 1,
    "refId": "text",
    "userId": 1,
    "userType": "text",
    "categoryId": 1,
    "subCategoryId": 1,
    "subject": "text",
    "description": "text",
    "isActive": true,
    "isDelete": true,
    "status": "text",
    "ticketMessage": [
      {
        "createdBy": "text",
        "createdDate": "2025-06-01T00:53:23.316Z",
        "modifiedBy": "text",
        "modifiedDate": "2025-06-01T00:53:23.316Z",
        "id": 1,
        "ticketId": 1,
        "senderId": 1,
        "senderType": "text",
        "message": "text",
        "sentAt": "2025-06-01T00:53:23.316Z",
        "isActive": true,
        "isDelete": true,
        "createdByType": "text",
        "modifiedByType": "text",
        "ticketAttachments": [
          {}
        ]
      }
    ]
  }
}

Update Vendor Support Ticket Status

put

Updates the status of a specific vendor support ticket by ID.

Path parameters

idintegerRequired

The ID of the vendor support ticket.

Header parameters

AuthorizationstringRequired

Bearer token for authentication.

Body

statusstringRequired

New status for the ticket (e.g., open, closed, resolved).

Responses

200

Ticket status updated successfully

application/json

500

Failed to update vendor support ticket status

application/json

put

HTTPcURLJavaScriptPython

PUT /backend/api/vendor-support-ticket/{id} HTTP/1.1
Host: 139.59.67.17
Authorization: text
Content-Type: application/json
Accept: */*
Content-Length: 17

{
  "status": "text"
}

{
  "status": "text",
  "message": "text",
  "data": {
    "createdBy": "text",
    "createdDate": "2025-06-01T00:53:23.316Z",
    "modifiedBy": "text",
    "modifiedDate": "2025-06-01T00:53:23.316Z",
    "id": 1,
    "refId": "text",
    "userId": 1,
    "userType": "text",
    "categoryId": 1,
    "subCategoryId": 1,
    "subject": "text",
    "description": "text",
    "isActive": true,
    "isDelete": true,
    "status": "text"
  }
}